Privacy policy

Last updated: June 29, 2026

At Joyfulwheeks, we care about your privacy just as much as we care about creating awesome products.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you may have when you visit joyfulwheeks.com, place an order, or when you contact us.

1. Who We Are

This website is operated by Joyfulwheeks.

Joyfulwheeks
KvK (Chamber of Commerce): 42040706
Business address: Delft, Zuid-Holland, The Netherlands
Email: info[at]joyfulwheeks.com
Country of registration: The Netherlands

Joyfulwheeks is responsible for deciding how your personal information is used on this website.

2. What Personal Information We Collect

We may collect the following personal information:

  • Your name, email address, phone number, billing address, and shipping address.
  • Order details, product choices, and any personalization details you submit.
  • Messages you send to us, including customer support requests.
  • Payment and delivery confirmations from our service providers.
  • Technical data such as your IP address, browser type, device information, pages viewed, and cookie data.

We only collect personal information that is necessary for running our store, processing orders, providing support, improving our website, or meeting legal obligations.

3. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and deliver your orders.
  • Communicate with you about your order.
  • Provide customer support.
  • Handle returns, refunds, complaints, or order issues.
  • Improve our website, products, and services.
  • Prevent fraud and keep our website secure.
  • Meet legal, tax, accounting, and regulatory obligations.
  • Send marketing emails where allowed by law or where you have agreed to receive them.

4. Legal Bases for Using Your Information

Where applicable under privacy law, we use your personal information based on one or more of the following legal bases:

  • Contract: to process your order, arrange delivery, provide customer support, and manage our relationship with you.
  • Legal obligation: to comply with tax, accounting, consumer law, and other legal requirements.
  • Legitimate interests: to improve our store, prevent fraud, keep our website secure, and respond to customer questions, as long as your rights do not override these interests.
  • Consent: for optional cookies, marketing emails, and other activities where consent is required.

5. Who We Share Your Information With

We only share personal information where needed to run our store and provide our services.

This may include:

  • Our ecommerce platform, which powers our online store.
  • Our fulfillment partner, where needed to produce and ship your order.
  • Payment providers, to process payments securely.
  • Shipping and delivery providers, to deliver your order.
  • Email, analytics, marketing, and customer support providers, where used.
  • Professional advisers, such as accountants or legal advisers, where necessary.
  • Legal or regulatory authorities, where required by law.

We do not sell your personal information.

6. Payment Information

Payments are processed securely by our payment providers.

We do not directly store your full payment card details.

7. Cookies and Similar Technologies

We use cookies and similar technologies to make our website work, remember your preferences, understand how people use the website, and, where used, support marketing.

Some cookies are strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, may be optional.

Where required by law, we ask for your consent before using non-essential cookies.

You can manage your choices through our cookie banner or your browser settings.

8. International Transfers

Because some of our partners operate internationally, your personal information may be processed outside your country.

Where required, we use appropriate safeguards for these transfers, such as adequacy decisions, standard contractual clauses, or other legally approved transfer mechanisms.

9. How Long We Keep Your Data

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

For example, we may keep order and transaction records for as long as needed to:

  • Fulfill your order.
  • Provide customer support.
  • Comply with tax and accounting obligations.
  • Resolve disputes.
  • Meet legal requirements.

When personal information is no longer needed, we will delete it or anonymize it where reasonably possible.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information.
  • Ask us to restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information in a portable format.
  • Opt out of marketing emails or certain advertising activities.

To make a privacy request, please contact us.

You also have the right to lodge a complaint with a data protection authority if you believe your privacy rights have been violated. In the Netherlands, this is the Autoriteit Persoonsgegevens. You may also contact the data protection authority in your own country.

11. Marketing Emails

If you sign up for our (when applicable) newsletter or marketing emails, we may use your email address to send you updates, offers, or product news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

12. Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no online system can be guaranteed to be completely secure.

13. Children’s Privacy

Our website and products are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be posted on this page and the date of the update will be shown at the top of the page.

15. Contact

If you have any questions or privacy requests, please contact us at:

Joyfulwheeks
Email: info[at]joyfulwheeks.com or use or contact form.
KvK (Chamber of Commerce): 42040706
Registered in: The Netherlands